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Faced with a problem or a perplexing issue, most of us do a lot of worrying before separating the issues, examining the facts, and reaching a decision. All that worrying can become directed thinking by channeling it into the following procedure. Your first task is recognizing that a problem exists. This step may mean checking files, calling suppliers, or brainstorming with fellow workers. Think about what reports to use to further analyze the problem and back up your claims.
To make the best decisions and to become valuable knowledge workers, your students can follow this simple five-step plan. Some problems are big and unmistakable, such as failure of an air-freight delivery service to get packages to customers on time. For example, the air-freight delivery service would investigate the tracking systems of the commercial airlines carrying its packages to determine what went wrong.
Other problems may be continuing annoyances, such as regularly running out of toner for an office copy machine.
After evaluating all possible solutions, it’s time to make a decision.
As a small business owner, you may feel obligated to make decisions quickly.
Problem-solving and decision-making in business can help you: Use the five steps below to guide yourself through a problem and decide on a solution.
Before you can fix an issue and use decision-making skills, take a look at the problem at hand. Figure out where the problem stems from and go from there.
Problem-solving and decision-making skills are essential for any small business owner.
Oftentimes, problem-solving and decision-making go hand-in-hand. And, utilizing the right decision-making and problem-solving strategies can make or break your business.
Dig deep to learn why you are experiencing a problem and what you can do to resolve it. Determine whether or not the problem needs immediate action. After you determine and analyze the intensity of the problem, gather supporting information. Some information you can gather includes financial statements, marketing metrics, and calculations, such as customer acquisition cost.
Depending on the issue, the type of information you gather may vary.