Business Internet Plan

Business Internet Plan-49
Companies can lose potential revenue during internet outages, which makes prompt and helpful customer service all the more important.We looked at third-party customer service ratings from J. Power and the American Customer Satisfaction Index (ACSI), who score internet providers for customer satisfaction.

Companies can lose potential revenue during internet outages, which makes prompt and helpful customer service all the more important.We looked at third-party customer service ratings from J. Power and the American Customer Satisfaction Index (ACSI), who score internet providers for customer satisfaction.

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We’re glad AT&T’s customer service is friendly and responsive, but we don’t love the fact that we were given misinformation, even if in earnest.

AT&T’s Service Level Agreements guarantee that in the event of downtime, service will be restored within 24 hours, and that customers are entitled to one day’s credit on their next bill if uptime isn’t restored within 24 hours.

And though these scores do vary by region, AT&T stood out as one of the only providers to receive a perfect score from JD Power in any region, receiving solid 5/5s in the Midwest.

AT&T outshines its competition when it comes to price and plan transparency.

That isn’t exceptional compensation — especially when compared with Century Link, which grants one day’s credit per every half hour of downtime — but the company’s 99.99% expected uptime and 24/7 repair line make us confident that we’ll get the support we need in the event there is an issue.

Just keep in mind that if you go with AT&T, you’ll be expected to commit: The 2-year contract charges a hefty 75% of your remaining balance if you switch providers before the contract’s up.

The best business internet offers reliable connectivity, excellent customer service, and the right bandwidth for your work volume.

Provider availability and plans will vary depending on your location, but if you’re feeling overwhelmed by all the options, we’re here to make things clearer.

After availability, the best business ISP for you depends on a single factor: sufficient bandwidth.

Todd Millecam, CEO of IT consulting firm SWYM Systems, Inc, told us, “With business ISPs, the main priority is that there is enough bandwidth to handle all onsite employees.” Business internet plans aren’t one-size-fits-all: Productivity at a tech company would slow to a crawl while trying to access cloud storage and place video conference calls on 10 Mbps of speed.

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